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The Reserve At Paradisus Punta Cana Hotel, Punta Cana
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Key details
About the Hotel
Bavaro Beach,
Punta Cana,
Dominican Republic,
La Altagracia
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Getting around
A list of all available modes of transport
City Center
Punta Cana
10.8
mi
Airports
Punta Cana (PUJ)
15.5
mi
La Romana International (LRM)
54.8
mi
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
Helpful Receptionist
“The check-in process went smoothly thanks to Maria, who was incredibly friendly and took the time to explain everything about the resort.” view full review
Accessible Features
“The resort had great accessible facilities that made my stay convenient and comfortable.” view full review
Modern Rooms
“The newly renovated rooms I toured were absolutely stunning, with contemporary decor and all the latest amenities.” view full review
Relaxing Amenities
“The spa facilities were luxurious and provided a perfect spot to unwind after a long day of activities.” view full review
General
No smoking on site
Free Wi-Fi
Parking
24-hour reception
VIP check-in/ -out
Express check-in/ -out
Rooms/ Facilities for disabled
Baggage storage
Locker room
Private beach
Elevator
Currency exchange
ATM/Cash machine
Barber shop
Coffee shop
Sports & Fitness
Fitness center
Wind surfing
Diving
Snorkeling
Canoeing
Tennis court
Golf course
Squash
Services
Shuttle service
Valet parking
Housekeeping
Car rental
Laundry
Dry cleaning
Tours/Ticket assistance
Dining
In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Business
Meeting/ Banquet facilities
Children
Babysitting/Child services
Children's pool
Children's play area
Kids club
Game room
Spa & Leisure
Indoor swimming pool
Beach access
Casino
Night club
Garden area
BBQ facilities
Spa & wellness center
Solarium
Sauna
Steam room
Jacuzzi
Massage
Room features
Ironing facilities
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Location
Bavaro Beach,
Punta Cana,
Dominican Republic,
La Altagracia
Map view
Bavaro Beach,
Punta Cana,
Dominican Republic,
La Altagracia
City landmarks
Mangu Disco
1.2
mi
Casinos
Princess Tower Casino Punta Cana
3700 ft
Night club
Legacy Disco Club
2600 ft
Avalon
2700 ft
White Sands Golf Course
3600 ft
Mall
Taxi Bavaro Punta Cana
3700 ft
Punta Cana 23000
Iberostar Golf Course
1.2
mi
Night club
Under the Club
4400 ft
Cave Oleg Bat House
1.3
mi
Av. Estados Unidos
Splash Water Park
1.6
mi
DC6
1.2
mi
Museums
Aroma's Museum
1.6
mi
Obelisk
1.3
mi
Church
Parroquia Jesus Maestro
1.3
mi
La Mascarita
1.3
mi
Chocolate
1.3
mi
Plaza Punta Cana
1.4
mi
Punta Cana 23000
Tatos Palm Beach
1.4
mi
Cortecito Beach
2.0
mi
Amusement Park
Splash Water World
1.6
mi
Plaza Brisas
1.6
mi
Pasha
1.6
mi
Store
BAM Market
1.8
mi
Mall
Plaza Turquesa
1.8
mi
Punta Cana 23000
Dolphin Island Park
2.3
mi
Beach
Arena Gorda Beach
2.1
mi
Punta Cana 23000
Manatee Park
3.8
mi
Beach
Arena Blanca Beach
2.3
mi
Nearby
Playa Princess
1300 ft
Casino Diamante Punta Cana Grand
1500 ft
Restaurants
Gabi Beach
1000 ft
Paradisus Palma Real Resort
Fuego Latin Fussion
2000 ft
Paradisus Resort
Karibo's Garden
5200 ft
Avda Italia White Sands Resort Golf
BeerHouse Punta Cana
1.9
mi
Restaurant
Reviews and Ratings
Feedback from previous guests about their experience.
84%
liked the hotel and would stay again
Family-friendly
Scenic views
Extra charges
High pricing
8.4/10
Great
Rooms
7.7
Location
8.5
Service
8.6
Dining
7.5
Guest reviews
8.4/10
based on 15 reviews
8.7
8.7/10 based on 25 reviews
Frederick
United Kingdom,
June
2024
8.8/10
The hotel offers spacious rooms with a Nespresso coffee machine, though the water closet is a bit cramped. The beachfront suites are impressive with adjoining rooms provided as an upgrade. The Reserve staff excelled in service, going above and beyond to ensure a great experience.
Rooms
8.0
The rooms are spacious and come with a Nespresso coffee machine, but the water closet is a bit small.
Service
9.0
The service at The Reserve is superb, and the staff truly go above and beyond to cater to guests' needs.
Location
9.0
The location is stunning, especially the Gabi beach restaurant. The beachfront is immaculately kept and perfect for a relaxing walk.
Dining
9.0
The dining experience is impressive, with attentive staff and varied options – the made-to-order omelet chef stands out.
Facilities
9.0
The hotel facilities are top-notch, including room service, bicycle hire, medical facilities, and laundry services.
Kevin
United States of America,
June
2024
8.2/10
The hotel's rooms, though not facing the pool, are super clean and comfortable. The water closet is a bit small, making it hard to close the glass door while using the toilet. They do not provide an ocean view. The service was terrific and attentive to all our needs, including providing essential items for kids. The location is immaculate and only a short distance from various attractions. The dining options were consistent but could offer more variety. The facilities were convenient and well-maintained.
Rooms
8.0
The rooms were super clean and comfortable but lacked an ocean view.
Service
9.0
The staff provided excellent service and catered to all our desires.
Location
9.0
The location of the hotel was excellent, situated close to many attractions and with immaculate surroundings.
Dining
7.0
The dining experience was pleasant, offering consistent options, but could benefit from more variety.
Facilities
8.0
The facilities were convenient and well-maintained.
George
United Kingdom,
April
2024
8.2/10
My family and I stayed at the Reserve at Paradisus Punta Cana over the Presidents' Day week in a family concierge 1 bedroom master suite. The hotel offers a wonderful service experience with well-maintained grounds and fine food and drinks. The location is stunning, and the rooms are comfortable, but there were minor issues with the cleanliness. The dining options were varied, but there were occasional disappointments. Overall, a great choice for a family vacation.
Rooms
8.0
The rooms, like an apartment, are comfortable but faced minor cleanliness issues like finding items from my suitcase on the first day after cleaning.
Service
9.0
The service, from the people at the bar to the restaurants and the concierge, was wonderful. The grounds are well maintained, and there are great amenities for kids.
Location
9.0
The location at the Reserve within Paradisus Punta Cana is exceptional, with stunning surroundings and exceptional maintenance.
Dining
7.0
The dining experience provided a variety of well-stocked dishes, but there were occasional disappointments during breakfast and lunch.
Facilities
8.0
The facilities are modern and spacious, providing a comfortable stay for families. The amenities are convenient and family-friendly.
John
United States of America,
March
2024
7.6/10
My stay at the hotel was fantastic! The rooms were spacious and clean, and the staff was friendly and efficient. However, the dining options were limited, and the service was a bit slow at times. The location was perfect for enjoying a relaxing holiday, and the facilities were well-kept and enjoyable. Overall, great value for money.
Rooms
9.0
The room I stayed in was very spacious and clean.
Service
7.0
The staff provided good service, although it was a bit slow at times.
Location
8.0
The location of the hotel was ideal for a relaxing holiday getaway.
Dining
6.0
The dining options were a bit limited, but the food was good.
Facilities
8.0
The hotel facilities were well-kept and enjoyable to use.
Mark
United Kingdom,
March
2024
8.0/10
The hotel offers spacious and luxurious rooms with spectacular views but may have service timing issues. The staff is excellent, and the location is beautiful with meticulous surroundings. The dining can be hit or miss, and the facilities are generally well-equipped.
Rooms
9.0
The rooms are huge and ooze luxury, with so much space and a lovely bedroom. The balcony offers spectacular views.
Service
8.0
The staff, from the cooks to the bartenders, go above and beyond.
Location
9.0
The location is gorgeous, especially in the Family Concierge area, surrounded by beautiful nature.
Dining
6.0
The dining experiences vary from okay to very poor. Some venues like Gabi Club offer authentic dishes.
Facilities
8.0
The facilities are well-equipped, including room service, bicycle hire, and medical facilities.
Mike
United States of America,
February
2024
8.8/10
Our stay at the hotel was incredible with a few minor setbacks. The location is amazing and offers beautiful views, the rooms were spacious and connecting rooms were perfect for our family. The service was impeccable, although there were extra charges for some amenities. The dining experience was delightful, but the pricing for certain meals was a bit high. The facilities were top-notch, and we thoroughly enjoyed our time there.
Rooms
9.0
Despite requesting a beach-front room, our rooms were spacious, clean, and comfortable, perfect for a family stay.
Service
8.0
The staff, including the family concierge, had been in touch with me all week without any trouble, ensuring our needs were met. However, there were additional charges for some services.
Location
10.0
The location of the hotel is exceptional, with well-kept surroundings offering a great setting for various activities. The views are breathtaking.
Dining
8.0
The dining experience was fantastic, with a variety of options available. However, some meals at the restaurants required extra payment, which was a downside.
Facilities
9.0
The facilities on-site were top-notch, offering everything we needed for a comfortable and enjoyable stay.
Family-friendly
Extra charges
Malcolm
United Kingdom,
January
2024
7.0/10
Despite some maintenance issues in the rooms like broken fixtures and a poorly stocked minibar, my stay at the hotel was pleasant overall. The service was exceptional despite a minor incident with a TV left on in an unoccupied room nearby. The location, while peaceful, was somewhat limited in surrounding activities. Dining options were diverse, with a mix of positive and negative experiences.
Rooms
5.0
The room was fairly large but in a disgraceful condition with broken light fittings, unworking bulbs, and a dirty shower.
Service
9.0
The service was fantastic overall, with attentive staff and excellent amenities available including room service and bicycle hire.
Location
7.0
The location was calm and pleasant, but lacked nearby attractions compared to other areas. The pool area was nicely maintained by friendly and polite staff.
Dining
8.0
The dining experience provided a variety of well-stocked dishes, although a personal illness after a meal was a negative point.
Facilities
7.0
The facilities were decent overall, with essential services available at a reasonable standard.
Ernie
United Kingdom,
August
2023
8.2/10
The hotel was very clean and offered a comfortable stay, though the rooms were a bit dated with numerous light switches. The service was excellent, especially for special events like weddings, but some staff members seemed rude. The location was ideal with well-maintained grounds, though the front desk team's attitude could be improved. The dining options were varied and delicious, but some areas faced issues like mosquitoes. Overall, a mixed experience with positives and negatives.
Rooms
7.0
The rooms were very clean, though a bit dated with numerous light switches.
Service
8.0
The service was excellent, especially for special events like weddings, but some staff members seemed rude.
Location
9.0
The location was ideal with well-maintained grounds, but improvements could be made in the front desk team's attitude.
Dining
8.0
The dining options were varied and delicious, although some places faced issues like mosquitoes.
Facilities
9.0
The facilities were well-maintained and offered a pleasant experience.
Greg
United States of America,
August
2023
7.4/10
My stay at the hotel was a mix of great and not so great experiences. The rooms were absolutely gorgeous and felt more like an apartment with a big backyard and pool, which I loved. However, I have to admit that the cleanliness of the rooms could have been better. Despite this, the rooms were very spacious, which was a definite plus for me.
Rooms
7.0
The rooms were very spacious.
Service
9.0
The staff was helpful, kind, and friendly, especially towards families with kids. They were very attentive and even tried to book me for a free breakfast and visit to their brand-new property, the Grand Reserve.
Location
8.0
The location was within the Paradisus Punta Cana Resort complex, and the short stroll to the beach was gorgeous.
Dining
7.0
The dining options were good, with a standout at the omelette station. However, the marinated fish was a bit disappointing.
Facilities
6.0
The hotel also had beach beds, making it a great spot to relax and enjoy the views. However, the facilities showed signs of wear and tear, particularly in the cabinetry and drawers.
Stuart
United Kingdom,
August
2023
9.0/10
My stay at the Reserve at Paradisus Punta Cana over Presidents' Day week with my family of 5 in a family concierge 1 bedroom master suite was above and beyond what I expected. The rooms were beautiful and quiet, exceeding a simple room, and the location was superb despite the distance from the hotel complex. The service was exceptional, making us feel truly special and taken care of. The dining experience was delightful, especially enjoying lunch at Gabi Beach each day. However, the price may be a bit high for some, considering the value provided.
Rooms
9.0
The rooms were beautiful and above standard, providing a comfortable and quiet retreat.
Service
9.0
The service at Paradisus was outstanding, with staff members like Bell boys Eddie Wilson, Hidelky, Daniel de Lyon, Raphael, Pablo, and Totilino going above and beyond to ensure a memorable stay.
Location
10.0
The surroundings were immaculately maintained, offering a luxurious atmosphere with beautiful facilities like private swimming pools and beach beds. The exclusive feel of the area made it a relaxing retreat for families.
Dining
8.0
The dining options at the Reserve were diverse and well-presented, with delicious dishes served daily. The setting at Paradisus restaurant facing the beach for breakfast and lunch was a highlight.
Facilities
9.0
The facilities at the hotel were top-notch, providing everything we needed for a comfortable and enjoyable stay.
Oliver
United Kingdom,
July
2023
8.0/10
I had a mixed experience at the hotel. The rooms were huge and luxurious, perfect for families with connecting rooms, but the constant noise from trolleys and vehicles passing by was quite bothersome. The service was generally good, with attentive staff, although the breach of privacy when they wanted to clean the room late at night was a bit unsettling. The location was stunning, with beautiful spa-style shower areas and plenty of space for resort activities, but the noise from nearby activities was a downside. The dining options were above average, especially for kids, but compared to other places, they were a bit limited. The facilities were top-notch overall, offering a range of services like room service, bicycle hire, and medical facilities.
Rooms
8.0
The rooms were huge and oozed luxury, perfect for families with connecting rooms.
Service
7.0
The staff were attentive and provided good service overall.
Location
9.0
The location was absolutely gorgeous, especially with the spa-style shower areas and plenty of resort activities.
Dining
7.0
The dining options were above average, especially for kids, but slightly limited compared to other places.
Facilities
9.0
The facilities were top-notch, offering a range of services like room service, bicycle hire, and medical facilities.
Phil
United Kingdom,
June
2023
8.0/10
The hotel offers spacious rooms, with two distinct categories facing the pool or the road. The rooms feel luxurious and are equipped with a king-size bed, TV, side tables, and a unique sliding wall into the bathroom. However, some may find the price slightly high for the value received.
Rooms
8.0
The rooms are huge and beautifully designed, making me feel like I was surrounded by toys. The sliding wall into the bathroom added a fun touch.
Service
9.0
The service was wonderful, with well-maintained grounds and great amenities for families. The staff was accommodating and always ready to help, making my stay truly enjoyable.
Location
7.0
The location is luxurious, with private swimming pools and a beautiful beach setting. However, it might feel a bit narrow to some, and misplacing personal belongings could be a concern for guests.
Dining
8.0
The dining experience was excellent, offering a variety of well-stocked dishes and daily barbecue options. However, the room service did not meet expectations, and some rooms may need improvement.
Facilities
8.0
The hotel's facilities exceeded my expectations, providing everything from room service to medical facilities. However, there might be some room for improvement in the main property.
family-friendly
pricey
Sean
United Kingdom,
June
2023
8.8/10
I had a lovely stay over the Presidents' Day week at the hotel. The rooms were lovely and very clean thanks to the diligent housekeeping. The service, from the friendly Gabriel Polanco to the attentive staff, was beyond belief. The location was ideal for a relaxing holiday, although a bit far from other attractions. The dining experience was mostly excellent, with a wide variety of options to choose from. The facilities were top-notch and well-maintained.
Rooms
9.0
The rooms were lovely and very clean, providing a comfortable stay.
Service
10.0
The service was exceptional, with friendly and attentive staff.
Location
8.0
The hotel's location was great for a relaxing holiday but a bit far from other attractions.
Dining
8.0
The dining experience was mostly excellent, though some dishes caused minor issues.
Facilities
9.0
The facilities were top-notch and well-maintained, providing a luxurious experience.
Friendly staff
Far from attractions
John
United Kingdom,
June
2023
7.6/10
The hotel was out of the way but lovely, though not quite up to the standards of more developed countries. Rooms had numerous issues like broken light fittings, non-working bulbs, and a dirty shower. Service was exceptional and friendly, with staff going above and beyond. The location, directly on the beach, was a highlight. The dining experience was top-notch with a wide variety of options.
Rooms
5.0
The rooms were in a disgraceful condition with various issues, not smelling clean.
Service
9.0
The service was friendly and exceptional, with staff going above and beyond.
Location
8.0
The location was directly on the beach and offered a beautiful setting.
Dining
9.0
The dining experience was probably the best I've experienced in the Caribbean, with many options available.
Facilities
8.0
The hotel had great facilities, including room service, bicycle hire, and medical facilities service.
George
United States of America,
May
2023
8.4/10
My stay at The Reserve at Paradisus Punta Cana was a wonderful experience overall. The rooms were clean, comfortable, and well-appointed, offering a great family-friendly environment. The service provided by Genesis de Jesus and the attentive staff truly made our poolside days special. The location was beautiful and well-maintained, although there were some minor drawbacks in terms of dining options. The facilities were modern and convenient, enhancing our stay with their amenities.
Rooms
9.0
We stayed in a family concierge one-bedroom master suite, which was spacious and perfect for our family of 5. The room facing the pool was a great choice, offering a nice view and a comfortable stay.
Service
9.0
The service at The Reserve at Paradisus Punta Cana was exceptional. From the friendly staff to special efforts from Genesis de Jesus, our needs were always met promptly and with a smile.
Location
8.0
The location of the hotel was beautiful and well-maintained. We enjoyed the convenience of amenities like the straw umbrella by the pool, although premium service could be slightly improved in some areas.
Dining
7.0
The dining experience offered a good variety during breakfast and lunch, with fresh fruit and a nice omelette station. However, limited seafood options were a slight disappointment.
Facilities
9.0
The facilities at The Reserve at Paradisus Punta Cana were top-notch, with modern amenities and conveniences that enhanced our overall experience. The kids' rooms added an extra level of comfort for families.